DELIVERY & RETURNS
Clear, simple information about shipping, returns, and how we take care of your order.
UK Delivery
Standard Delivery
Most UK orders arrive within a few days. You’ll receive tracking details once your order has been dispatched.
Express Delivery
If available, express options will appear at checkout. Availability may vary depending on stock and location.
Dispatch Times
Orders are usually processed quickly. If you need to amend your order, contact us as soon as possible at:
📧 support@fashionjewellery.store
International Delivery
Do you ship internationally?
Yes — we ship worldwide.
VAT Automatically Removed
For all international orders outside the UK, VAT is automatically removed at checkout.
Delivery Times
International delivery times vary depending on your country and local postal services.
Customs & Import Fees
Some countries may charge customs duties or import taxes. These are set by your local authorities and are the responsibility of the customer.
Returns Policy
What is your return window?
You can request a return within 30 days of receiving your order.
Return Conditions
Items must be:
- Unworn
- In original packaging
- In resellable condition
How do I start a return?
Email us at:
📧 support@fashionjewellery.store
Include your order number and reason for return. We’ll guide you through the process.
Refunds
Once your return is received and inspected, we’ll process your refund to your original payment method.
Non Returnable Items
Personalised Items
Items that have been personalised — including names, initials, dates, or messages — cannot be returned, unless they arrive damaged or faulty.
Earrings
For hygiene reasons, earrings cannot be returned unless faulty.
Faulty or Damaged Items
If your item arrives damaged or faulty, contact us immediately at:
📧 support@fashionjewellery.store
Please include:
- Your order number
- A brief description
- Clear photos of the issue
We’ll resolve it quickly.
Contact Us
For any questions about delivery or returns:
📧 support@fashionjewellery.store
📧 enquiries@fashionjewellery.store
Instagram, TikTok, Facebook: @fashionjewellery.store
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