PRIVACY POLICY

How we collect, use, and protect your information when you shop with us.

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

Name
Email address
Delivery address
Billing address
Payment details (processed securely by third party providers)
Order information
Messages or enquiries sent to us

Information Collected Automatically

Device information
Browser type
IP address
Pages visited
Time spent on the site
Cookies and tracking data

This helps us improve your shopping experience and website performance.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates and confirmations
Improve website performance
Personalise your shopping experience
Detect and prevent fraud
Comply with legal obligations

We do not sell your personal data to third parties.

Payment Security

All payments are processed through secure, encrypted third party payment gateways. We do not store or have access to your full payment card details.

Cookies & Tracking Technology

Cookies help us:

Remember your preferences
Improve website speed
Analyse site traffic
Personalise product recommendations

You can manage or disable cookies in your browser settings.

Sharing Your Information

We may share your information with trusted third parties only when necessary:

Payment processors
Delivery and courier services
Website hosting providers
Fraud prevention services

These partners are required to protect your data and use it only for the services they provide.

International Orders

If you place an order from outside the UK:

Your data may be processed in the UK
VAT is automatically removed at checkout
Local customs authorities may require certain information for import processing

We only share what is necessary to complete your order.

Data Retention

We keep your information only as long as necessary to:

Fulfil your orders
Provide customer support
Meet legal and accounting requirements

After this, your data is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request corrections
Request deletion
Object to certain processing
Withdraw consent
Request a copy of your data

To exercise any of these rights, contact us at:

📧 support@fashionjewellery.store

Children’s Privacy

We do not knowingly collect information from individuals under the age of 16. If you believe data has been collected from a minor, contact us immediately.