FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering, delivery, care, and more.

Orders & Delivery

How long does delivery take?

Delivery times vary depending on your location. UK orders typically arrive within a few days. You’ll receive tracking information once your order is dispatched.

Do you offer next day delivery?

If available at checkout, you’ll see express delivery options. Availability may vary based on stock and location.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, we may be able to amend it. Contact us as soon as possible at:

📧 support@fashionjewellery.store

International Shipping

Do you ship internationally?

Yes — we ship worldwide. International delivery times vary depending on your country and local postal services.

Will I pay VAT on international orders?

No — VAT is automatically removed at checkout for all international orders outside the UK.

Will I have to pay customs fees?

Some countries may charge customs duties or import taxes. These are set by your local authorities and are the responsibility of the customer.

Returns & Refunds

What is your returns policy?

If you’re not satisfied with your purchase, you can request a return within our return window. Items must be unworn and in original packaging.

How do I start a return?

Email us at support@fashionjewellery.store with your order number and reason for return. We’ll guide you through the process.

Are personalised items returnable?

Personalised or engraved items cannot be returned unless they arrive damaged or faulty.

Jewellery Care

How do I care for my jewellery?

Avoid water, perfumes, lotions, and chemicals. Store pieces separately and wipe gently after wearing. For full care instructions, visit our Jewellery Care page.

Will my jewellery tarnish?

Stainless steel is highly resistant to tarnish. Gold plated and silver pieces may require occasional care to maintain their shine.

Personalisation & Bespoke Curation

Do you offer engraving or personalisation?

Yes — selected pieces can be personalised with names, initials, dates, or short messages.

How do I request a personalised piece?

Email us at enquiries@fashionjewellery.store and we’ll guide you through the options.

What is bespoke curation?

It’s a personalised service where we hand select jewellery based on your style, occasion, and budget. Perfect for gifts and special moments.

Products & Quality

Do you design your own jewellery?

We do not design or manufacture pieces — we curate them from trusted suppliers who meet our quality standards.

Are your materials safe for sensitive skin?

Many of our pieces are made from stainless steel or hypoallergenic materials. If you have specific concerns, contact us and we’ll recommend suitable items.